Del Mar Online Racing Community
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7 posts • Page 1 of 1
Mutuel clerks have power to annoy
It is time to address one of my personal concerns: the professionalism of bet-takers, the tellers.
When I approach a betting window I expect the teller to be alert and ready to take the bet, not finish reading the paragraph they are on in their book or finish there jibber-jabber with a fellow employee. I expect the bet read back exactly as I stated it, including the horse numbers in the order I gave them with a total amount of the bet. I expect them to know what "with" means in part-wheels.
I do not want tellers to comment on a customer's bets or wins. Many tellers make comments on the amount of bets or the number of horses bet on in a race. They make loud "wow" comments if there is a big payoff they are Cashing for someone. They have even yelled down the line about the size of a payoff while Cashing it for the patron.
The money and bets should be handled in a matter-of-fact, disciplined fashion. There should be no extraneous comments, unless perhaps the customer starts it. Even then the teller should be reserved.
It should be like a banking transaction. "Yes sir," "No sir," minimal conversation. The goal of the interaction between teller and patron should be getting the transaction right only. Nothing more.
The patron - aka bettor - should feel that when done, the teller has no personal interest in the patron's business.
Finally, tipping. Some tellers hold back coins due the customer until asked for by the customer. Some will hold back dollars until asked. Most pay out completely, including the change. I'll definitely tip a bit, sometimes when I place the bet, other times when I cash. I appreciate the professional teller, but there are fewer of them then ever. Maybe training is the issue.
Ray Davis - Nicholasville, Ky.
Mr. Super Bowl
If it is bet, they will take it.
Almost can't believe the very coservative DRF would dare print a letter critical of racetrack employees. I find most tellers very honest and if treated with respect are usually quite nice....however, not much enrages me more when the odd teller here and there hold that one or more bills keeping their head down, giving it "just" enough time to see if I'm still standing there waiting for the rest of my cash. And I've been going to the races for 40 years, so believe me I have that move down pat when I see it. Of course LIRM would take exception, but since he's MIA.....
I know that tactic very well. I can still envision that one clerk on the Santa Anita main floor that did that every time he handled a big payout. I called him on it too.. and reported him to management. During one of the mutual clerk strikes, my first wife got on - and into the union. She told me one night that one of the older guys was trying to cozy up to her and to do so... he tried to give her tips on how to "steal" the customer money. That one you mention was the real moneymaker and the one he emphasized when talking to her. I suspect all the oldtimers knew about it..
Some of the clerks working the entrance gates do/did the same thing... especially on busy days.. Hand them a twenty, and watch the first bills come back to you real fast.. Then, the pause to see if you were going through or waiting for the final $10.
It's why I use SAMs. And why I use my use TwinSpires account at the track. Nothing against good tellers, I almost fainted when one lady refused my tip because " it was you that picked the horses. ". In all my years, I've seen most of it- the delayed money drop where the big bill (s) come 1st & the smaller are delayed, the change is held back, the " best bud " teller congratulating me & expecting a tip because of that " frienship ", those expecting something for cash ing a voucher, & the old system of scanning tickets in a groove where I had a teller try to palm a ticket. A good teller always has the longest line- But that line moves because they are efficent. And the bad ones need to be weeded out no matter how much seniority they have. Either that or a serious attitude adjustment where they lose that sense of entitlement.
No wonder racing is in trouble with getting new fans- a slot machine doesn't have an attitude, & doesn't expect a tip.
If wishes were horses then beggars would ride-
& If dirt were dollars we'd all be in the black
First of all I bet with the machines, just easier. If I cash out at the end of a nice winning day I will leave a little with the teller. But If i start out with a 1000.00 voucher and cash in at the end of the day for 295.00. I dont need comments like, "wow nice hit" or "congratulations"...and then I get my money back as a couple hundreds, some twenties, tens, fives, and five singles. Give me a break, I lost money.
I generally do not tip when I've lost money, will let the teller keep the coins when I've won a modest amount, and will let the teller keep the singles when I've won a good amount.
That said, I will buy a bottle of red wine as a Christmas gift for my favorite Suffolk Downs teller, who is always good for conversation when nobody else is in line.
7 posts • Page 1 of 1
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