In order to help us control the flood of e-mail messages we receive on a daily basis about the handicapping challenge, we've created this FAQ page to help you answer some of the most commonly asked questions. Please read it before mailing us, we get a lot of e-mail and it's difficult to answer everyone's questions in a timely manner.
Q: I forgot my password! What do I do?
A: Request a reminder from our automated response system. The system will request your current registered contest e-mail address and send you a message with your current contest password. Please note that it can only send your password to your registered contest e-mail address!
Q: My standing is wrong, I should have more money in my bankroll!
A: All contest bankrolls are calculated automatically once results have been posted. There are rarely any errors and when they do occur, it usually happens because of a missed scratched horse or a race which had odd results (like a dead-heat or a race without show betting).
The 'Earnings' figures themselves reflect the amount of money you have 'earned' to date, not neccesarily the amount you have won. For example, let's say you started the day with a $0 bankroll and you placed 4 wagers on the contest race....a $25 win bet on the 1 horse, a $25 place bet on the 1 horse, a $25 win bet on the 2 horse and a $25 show bet on the 3 horse. in the race, the 2 wins and pays $4.00, the 1 places and pays $6.00 to place. The 3 horse gets scratched from the race.
In the above case your earnings would reflect a $25 loss for the win bet on the 1 horse. Your bet on the 3 horse would be refunded because of the scratch. For those two wagers your bankroll would be -$25.00. The other two bets are winners. Since the win bet on the 2 paid $4.00, you would earn (($25 * $4.00 / $2 minimum wager) - $25 original bet) totaling $25. That number reflects your earning on the race, while your actual winnings on the race are $50, you have to remember that you borrowed $25 from your bankroll originally to make the bet in the first place. Using similar logic, the place would pay (($25 * 6.00 / 2) - $25) or $50. Your total after the race would be (-$25 + $25 + $50) = $50.
You may view a summary of all your wager results to get a better perspective on how your 'Earnings' are calculated.
Q: My horse scratched! What happens now?
A: If your horse scratches the entire wager will be refunded. If the horse scratched well before post time, you will usually be able to rewager the amount scratched on a new horse. It is not transferred to the betting favorite. In addition, if you have bet all your money on a scratched horse, you will not receive credit for having played in that contest race, unless you rewager. Remember, contestants need to play in 15 races to be eligible for the grand prize.
Q: I see someone using two e-mail addresses. What are you going to do about it?
A: We have a number of means at our disposal for catching people using multiple accounts in the contest. When we do find people using multiple accounts. We change the accounts with the highest bankrolls to 'play for fun' accounts which are not eligible for prizes. The contestant will be allowed to continue with the account that has the lowest total bankroll. Remember, you can play with multiple accounts as long as you only have one serious account. All others need to be 'play for fun' accounts.
Q: Help! I can not print the Past Performances.
A: The HTML version of past performances were designed for contest participation only. Our only interest when designing them was to make them readable for people playing in the contest. While you're more than welcome to try and print them, we offer no guarantees that they will print properly and have no plans to offer a more printable alternative. Trackmaster offers full card pdf past performances for $1 a card. You'll probably have a lot more luck trying to print those than the contest race past performances.
Q: My answer is still not here. What do I do?
A: You may contact a live person, our contest administrator, at firstname.lastname@example.org, or to receive an automated response with your registered contest password fill out the form at our Automated Response System page.
We'd love to hear any feedback you have regarding our revamped contest. Please let us know if you have suggestions or find any bugs.